Terms of Service

Tamanor helps organisations monitor and moderate publicly available interactions (comments, reviews, mentions) on their own connected social media and business accounts, using each platform's official API and OAuth authorisation, an AI Risk Engine, a human approval workflow, and an audit log. Capabilities differ per platform and are described honestly in-product; an unsupported action is never simulated. The Service is currently offered on a beta / early-access basis and features may change.

You must provide accurate registration information, keep your credentials secure, and are responsible for activity under your account. You must be at least 16 years old and have legal capacity to contract. You are responsible for your users' compliance with these Terms.

You agree not to: (a) use the Service unlawfully or in breach of any platform's terms; (b) connect accounts you are not authorised to manage; (c) attempt to access other tenants' data, or probe, scan or breach security; (d) reverse engineer, copy, resell or create derivative works except as permitted by law; (e) upload malware or overload the infrastructure; (f) use the Service to harass, unlawfully surveil, or discriminate; or (g) use outputs to take moderation actions that a platform's API does not sanction. We may suspend access for material or security-critical breaches, with notice where practicable.

You retain all rights in your data and connected content. You grant us a limited licence to host and process it solely to provide the Service. You are responsible for having the necessary rights and legal bases to connect accounts and process the content, and for complying with the connected platforms' policies. We access data only through official APIs with the scopes you grant; we perform no scraping and store no platform passwords.

Paid plans, trial terms and prices are shown at sign-up or in an order. Fees are billed in advance via our payment processor (Stripe) and, unless stated otherwise, are exclusive of VAT, which is added where applicable. Subscriptions renew automatically for the same period unless cancelled before renewal. Except where mandatory law (including consumer law) provides otherwise, fees paid are non-refundable. We may change prices for future terms with at least 30 days' notice.

Beta or experimental features are provided "as is", may be changed or withdrawn, and should not be relied upon for critical operations. We aim for high availability but do not guarantee uninterrupted service unless a separate service-level agreement is in place.

The Service, its software, design and content are owned by Infotech Solutions or its licensors and protected by law. These Terms grant no rights other than the limited right to use the Service. Feedback you provide may be used by us without restriction. See our Copyright & Intellectual Property Policy.

The Service integrates with third-party platforms and providers (e.g. Meta, Google, LinkedIn, TikTok, Stripe). Your use of those services is governed by their own terms, and we are not responsible for their acts or omissions.

To the maximum extent permitted by law, the Service is provided "as is" and "as available". We do not warrant that risk classifications are error-free or that any moderation outcome will occur; you remain responsible for your moderation decisions. Nothing in these Terms excludes liability that cannot be excluded by law, including mandatory consumer rights.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or lost profits or data. Subject to mandatory law, our total aggregate liability arising out of the Service is limited to the fees you paid for the Service in the 12 months preceding the event giving rise to liability. Nothing limits liability for death or personal injury caused by negligence, for intent or gross negligence, or for any liability that may not be limited under Slovak or EU law. Consumer statutory rights are unaffected.

These Terms apply while you use the Service. You may stop using and close your account at any time. We may suspend or terminate for material breach, non-payment, or legal/security reasons, with notice where practicable. On termination, your right to use the Service ends; we handle your data as described in the Privacy Policy, DPA and Data Retention Policy, and provide a reasonable export window where feasible.

We may amend these Terms for legal, security or product reasons. We will give reasonable prior notice of material changes (e.g. by e-mail or in-app). Continued use after the effective date constitutes acceptance; if you object, you may terminate before the change takes effect.

These Terms are governed by the law of the Slovak Republic, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. The courts of the Slovak Republic have jurisdiction, subject to any mandatory jurisdiction available to consumers in their country of residence. Consumers may also use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) and out-of-court dispute resolution before the Slovak Trade Inspection (Slovenská obchodná inšpekcia).

If any provision is unenforceable, the rest remains in effect. We may assign these Terms in connection with a merger or sale; you may not assign without our consent. No waiver is implied by delay. These Terms, with the documents they reference, are the entire agreement between us.

Infotech Solutions, s. r. o., Konopná 194/23, 027 44 Tvrdošín, Slovak Republic — info@tamanor.com · +421 901 724 290.