Consumer Terms (B2C)

Infotech Solutions, s. r. o., Konopná 194/23, 027 44 Tvrdošín, Slovak Republic, IČO 56 660 308, VAT ID SK2122380810 — info@tamanor.com · +421 901 724 290.

Before you buy, we present the main characteristics of the Service, the total price including taxes, the duration and renewal/cancellation terms, and functionality/interoperability information. The contract is concluded in English/Slovak/German and its terms are made available to you durably (e.g. by e-mail).

As a consumer you generally have the right to withdraw within 14 days of the conclusion of the contract, without giving a reason. To withdraw, tell us by a clear statement (e.g. e-mail to info@tamanor.com) before the period ends; you may use the model withdrawal form in the Annex. On withdrawal we refund all payments received without undue delay and within 14 days.

Digital services / immediate start: If you ask us to begin providing the digital service during the 14-day period, we will ask you to (a) expressly request the early start and (b) acknowledge that you lose the right of withdrawal once the service has been fully performed. If you withdraw after performance has begun but before it is complete, you pay a proportionate amount for what was provided up to withdrawal.

Free trials: No payment is taken during a genuine free trial; the withdrawal right relates to any paid contract you subsequently enter.

Prices include VAT where applicable and are shown before you buy. Payment is processed by Stripe. Subscriptions renew automatically; we remind you where required and you can cancel at any time effective at the end of the current period. We will give clear notice of any price change for future periods and your right to cancel.

We must supply a service that conforms to the contract. If it does not, you are entitled to have it brought into conformity, to a price reduction, or to terminate and obtain a refund, in accordance with the law, and to compensation for damage where applicable. We provide necessary updates to keep the digital service in conformity for as long as you may reasonably expect.

We are liable for damage caused in accordance with the law. Nothing in these Terms excludes or limits liability that cannot be excluded or limited toward consumers under mandatory law (including liability for death or personal injury, intent or gross negligence, and statutory conformity rights).

You may close your account and cancel at any time. We may suspend or terminate for serious breach or legal reasons, respecting your consumer rights and giving notice where required.

Please contact info@tamanor.com first — we aim to resolve complaints promptly. You may also use:

• the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr;
• alternative dispute resolution before the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Ústredný inšpektorát, Bajkalská 21/A, Bratislava) or another authorised ADR entity.

Slovak law applies, but as a consumer you also benefit from the mandatory protections of the law of your country of residence, and you may bring proceedings in the courts of your place of residence.

To Infotech Solutions, s. r. o., Konopná 194/23, 027 44 Tvrdošín, Slovak Republic, info@tamanor.com:

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: __________

Ordered on / received on: __________

Name of consumer(s): __________

Address of consumer(s): __________

Signature (only if on paper): __________

Date: __________